INFORMATION TO THE USER

Thank you for choosing to be part of our community at THE GOOD CHILDCARE nanny & governess agency. We are committed to protecting your personal DATA and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at info@thegoodchildcare.com.

When you visit our website www.thegoodchilcare.com (the “Website”) and more generally, use any of our Services (the “Services”, which include the Website), we appreciate that you are trusting us with your personal information. We take your privacy very seriously. In this privacy notice we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important, it will help you understand what we do with the information that we collect. 

As an User, you guarantee the accuracy of the information provided and you agree to communicate any changes that may occur in them. We will not be responsible in any way for the legality, accuracy and accuracy of the data you provide us. In the event that any direct or indirect damage to a third party or the person responsible for this website could be caused by the user providing false, incomplete or inaccurate information, the only responsible party would be the user.

If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately.

RESPONSIBLE FOR DATA PROCESSING

THE GOOD CHILCARE Agency, as responsible for this Website is adapted to the requirements of the Organic Law 15/1999, of December 13, of Protection of Personal Data (LOPD), the Organic Law 3/2018, of December 5, of Protection of Personal Data and the Digital Rights warranty (LOPDGDD). It also complies with Regulation (EU) 2016/679 of the European Parliament and the Council of 27 April 2016 on the protection of natural persons (RGPD), as well as with Law 34/2002, of 11 July, on Services of the Information Society and Electronic Commerce (LSSICE or LSSI). It has implemented all the security, technical and organizational measures necessary to guarantee and protect the confidentiality, integrity and availability of the data entered.

The company responsible for its treatment is the owner of this Website: Ursula Yustres Cereijo, with NIE 01937389-F, Av. del Brasil, 29-1º. 28020, Madrid, Spain.

WHAT DATA  DO WE COLLECT?

According to the General Data Protection Regulations a PERSONAL DATA is any information about an identified or identifiable natural person, that is all information capable of identifying a person. This would not include anonymous data, nor percentage. 

By providing us with your data that you voluntarily do when you register on the Website, express an interest in obtaining information about us or our Services, when you participate in activities on the Website or otherwise when you contact us, you expressly consent to the processing of these by THE GOOD CHILDCARE Agency for the purposes indicated in this Privacy and Data Protection Policy Personal.

The personal information that we collect depends on the context of your interactions with us and the Website, the choices you make and the Services you use.

The personal information we collect may include the following: We collect names, surnames and usernames, IDs or passports, phone numbers, mailing addresses, email addresses, contact references and other similar information.

We do not collect any data relating to special categories of personal data (those who reveal their ethnic or racial origin, political opinions, religious or philosophical convictions, union affiliation and information on their health, genetic or biometric data). 

All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.

If you are asked to collect personal data by law or by the terms of engagement between us and you refuse to provide them to us, we may not be able to give information about the Services offered, therefore you must guarantee that you have sufficient capacity to give such consent. 

Besides, by using the Website, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Website. If we find that personal information from Users less than 18 years of age has been collected, we will take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at info@thegoodchildcare.com.

WHY DO COLLECT YOUR DATA?

We use personal information collected via our Website for a variety of business purposes. It will be used to resolve queries, provide you with the information you have requested, perform the services you have contracted and perform the necessary administrative and commercial monitoring. They will also be used to send personalized communications and documentation of different nature always related to the services offered or hired. Failure to provide the requested personal data or failure to accept this data protection policy means that it is impossible to receive information on the Services offered.

Purpose and legitimacy for the use of your data. We use the information we collect or receive:

• For the conclusion of a contract between THE GOOD CHILCARE Agency and you.
• When you consent to the processing of your data.
• To deliver and facilitate delivery of Services to the User. We may use your information to provide you with the requested Service.
• To respond to User inquiries/offer support to Users. We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.
• To send administrative information to you. We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.
• To manage User accounts. We may use your information for the purposes of managing our account and keeping it in working order.
• To enable User-to-User communications. We may use your information in order to enable User-to-User communications with each User's consent.
• To protect our Services. We may use your information as part of our efforts to keep our Website safe and secure (for example, for fraud monitoring and prevention).
• To post testimonials. We post testimonials on our Website that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and the consent of the testimonial. If you wish to update, or delete your testimonial, please contact us at info@thegoodchildcare.com and be sure to include your name, testimonial location, and contact information.
• Request feedback. We may use your information to request feedback and to contact you about your use of our Website.
• To enforce our terms, conditions and policies for business purposes, to comply with legal and regulatory requirements or in connection with our contract.
• To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
• To send you marketing and promotional communications. We and/or our third-party marketing partners may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. For example, when expressing an interest in obtaining information about us or our Website, subscribing to marketing or otherwise contacting us, we will collect personal information from you. You can opt-out of our marketing emails at any time (see the "WHAT ARE YOUR PRIVACY RIGHTS" below).
• For other business purposes. We may use your information for other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Website, products, marketing and your experience. We may use and store this information in aggregated and anonymized form so that it is not associated with individual end users and does not include personal information. We will not use identifiable personal information without your consent..

Your data will only be used for the purposes for which we collect them, unless it is reasonably considered that we should use them for another reason. You will be notified beforehand to be informed of the legal reason for your prosecution and as long as the purpose is compatible with the original purpose.

The User may revoke the consent given at any time by sending an email to info@thegoodchildcare.com or by consulting the rights exercise section below. We can process some personal data for some additional legal reason, so if you need details about it you can send an email to info@thegoodchildcare.com.

HOW DO WE COLLECT YOUR PERSONAL DATA?

We collect your personal information by different ways:

– Through the form of our Website when you register with us, through our contact email or by phone, when, among other things:

• Request information of our Services.
• Contract the provision of our Services.
• Request quotations.
• Send your comments.

To ensure the quality of our Website, we reserve the right to refuse any registration request or to suspend or cancel a previously accepted registration if we understand that it does not meet these requirements or any other law or regulation. If this happens, we will try to explain the reasons for our decision, but we can not commit to doing so in all cases.

– Through technology or automated interactions: on our Website we can automatically collect technical data about your equipment, navigation actions and usage patterns. This data is collected through cookies or similar technologies. 

– Through third parties: Google: analytical data or search data. Outside the European Union.

HOW LONG DO WE KEEP YOUR DATA?

We will only keep your personal data for as long as the business relationship is maintained or until you request its deletion, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). 

We will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

HOW DO WE KEEP YOUR DATA SAFE?

THE GOOD CHILDCARE Agency will keep your personal data properly stored and protected. The data you provide will be treated in a manner that guarantees adequate security and confidentiality.

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process and avoid its alteration, loss, theft or unauthorized access. The treatment and registration in files, programs and systems, comply with the requirements and conditions established in the current regulations. 

Besides, if any suspected violation of your personal data occurs we will notify you and the Supervisory Authority in the event that it occurred, as regulated in the RGPD in its Articles 33 and 34, it’s a security breach.

However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Website is at your own risk. You should only access the Website within a secure environment.

WILL YOUR INFORMATION BE SHARED WITH ANYONE?

We will only transfer your personal data to third parties with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

We may process or share your data that we hold based on the following legal basis:

• Consent: We may process your data if you have given us specific consent to use your personal information in a specific purpose.
• Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
• Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
• Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
• Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

In addition, we limit access to your personal data to those employees, contracting agents and other third parties who have a commercial need to know such data. They will only process your personal data as per our instructions and will be subject to a duty of confidentiality.

Access to personal data for the provision of Services

It is possible that, in the performance of our work, we need the help of third parties (processors), who will only process the data to provide the contracted service, and with which we have the corresponding measures to guarantee your rights:
– Service providers that provide systems administration services and information technology.
– Professional consultants including lawyers, auditors and insurers providing banking, legal, insurance and accounting consultancy services. All those in charge of processing to whom we transfer your data will respect the security of your personal data and will process them according to the RGPD.

We only allow those in charge to process your data for specified purposes and in accordance  with our instructions. However you can ask us, in compliance with the transparency a list of who these companies are that provide us services, you can do it at email: info@thegoodchildcare.com.

WHAT ARE YOUR PRIVACY RIGHTS?

In some regions (like the European Economic Area), you have certain rights under applicable data protection laws. 

In Spain, we have implemented appropriate technical and organizational policies to apply the security measures established by the RGPD to protect the rights and freedoms of Users. 

In accordance with these regulations, you have the right to:

• Request rectification or erasure.
• Restrict the processing of your personal information, the limitation and opposition to their treatment. Your data will only be kept for THE GOOD CHILDCARE Agency for the exercise or defense of claims. may oppose the processing of your data. In this case THE GOOD CHILDCARE allow data to be processed as directed, unless for legitimate reasons or for the exercise or defence of possible claims, these should continue to be treated. In certain circumstances, you may also have the right to object to the processing of your personal information. 
• Request portability of your data. In case you want your data to be processed by another firm, THE GOOD CHILDCARE will facilitate the portability of your data to the new maintainer.
• Right to withdraw your consent at any time. The withdrawal of consent will not affect the lawfulness of the treatment carried out before the withdrawal of consent.
• You also have the right to file a claim with the authority if you believe that your rights may have been violated in relation to the protection of your data.
• Opting out of email marketing: You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below, info@thegoodchildcare.com. You will then be removed from the marketing email list – however, we may still communicate with you, for example to send you service-related emails that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes. 

In Spain, to exercise these rights you can use the models made available to you by the Spanish Data Protection Agency. Similarly, you can complain to the AEPD.
If you feel there is a problem with how THE GOOD CHILDCARE Agency is processing your data. You can address your complaints to the appropriate supervisory authority: the Spanish Data Protection Agency.

If you are resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.

We will consider and act upon any request in accordance with applicable data protection laws. If you have questions or comments about your privacy rights, you may contact us by sending a communication to the registered office of  THE GOOD CHILDCARE Agency or email us at info@thegoodchildcare.com, including photocopy of your ID or other similar identification document.

We may need to request specific information to help us confirm your identity and guarantee your right to access your personal data (or exercise any of the above rights). This is a security measure to ensure that personal data is not disclosed to anyone who is not entitled to receive it.
All applications are resolved within the given legal deadline of 1 month. However, it may take more than a month if your application is particularly complex, or if you have already performed a number of actions previously. In this case, we will notify you and keep you updated.

HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please submit a request form by emailing as a info@thegoodchildcare.com. We will respond to your request within 30 days.

DO WE MAKE UPDATES TO THIS NOTICE LEGAL TEXT?

We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

You can CONTACT US if you have questions or comments about this notice, you may call us at +34672861441 or email us at info@thegoodchildcare.com.